Hotel Chail Residency

My recent stay at this resort was a memorable experience that offered a combination of stunning views, warm hospitality, and occasional traffic disturbances. While it had its ups and downs, the overall ambiance and service made for a tranquil getaway. Let's start with the positives. The resort boasted breathtaking views that left a lasting impression. From my room's balcony, I was greeted with awe-inspiring vistas of natural beauty. The strategic positioning of the resort allowed for panoramic scenes, whether it was the lush mountains or the serene coastline. I highly recommend requesting a room with a view to make the most of your stay. In terms of service, the resort's staff truly stood out. They were attentive, courteous, and genuinely friendly. From the moment of arrival until departure, the staff went above and beyond to ensure my needs were met. Their warm and welcoming demeanor made me feel right at home, and their dedication to providing a pleasant and memorable experience was commendable. However, I must mention that the otherwise serene atmosphere was occasionally disturbed by traffic noise. Depending on the room's location within the resort, you may experience intermittent disruptions from nearby roads or highways. While the resort cannot control external factors, it would be beneficial if they took measures to minimize the impact of traffic sounds, such as soundproofing or strategic room placement. Moving on to the culinary aspect, the food quality at the resort was average. While the cuisine offered a decent variety, the flavors and presentation fell short of exceptional. However, it is worth noting that the resort staff was receptive to feedback and eager to make adjustments based on guest preferences. This responsiveness and willingness to improve their culinary offerings deserve praise. Additionally, the resort's convenient location was a major advantage. It provided easy access to popular attractions and amenities, making it convenient for exploration. However, the proximity to urban areas did occasionally result in traffic congestion and associated noise. This aspect might not be ideal for those seeking complete seclusion and a serene environment. In summary, this resort offered a tranquil getaway with stunning views, warm hospitality, and occasional traffic disturbances. The breathtaking vistas and attentive service contributed to a memorable stay. While the average food quality and traffic noise were drawbacks, the overall experience was still enjoyable. With improvements in minimizing traffic disturbances and enhancing the culinary offerings, this resort has the potential to further elevate the guest experience.

I am not sure why this hotel is having 4 rating. I stayed there from 1st of June till 5th of June. Hotel is right on the road and please mark it...this is a hotel..not a resort. No other facilities. If all you care for a good clean mattress and a place to sleep, this is the place for you. I booked a family room and was surprised to see two large beds(pretty spacious room per se) and everything on the surface appeared good and well maintained. The moment I opened the toilet door, the toilet pot didnt had a hand spray. When I enquired about the reason why there was no jet spray in this age and day, the answer given was absolutely crazy. They said, sir, we had clearly stated that this is old wing and toilet pot hence does not have a hand spray. Although their hotel pics showed hand spray in toilets etc. I argued back saying that old wing should not mean that the basic facilities are not provided, my room was courteously changed and I was offered Room in 2nd basement...room 107(which had hand spray). Worst part in both the rooms was that bathing area was partitioned with one brick partition(instead of full length glass partition as is prevalent these days). This meant that after one bath, going to relieve yourself becomes messy as floor is all wet. Tea: Tea was consistently horrible for us. We are tea aficionados and like dhaba kind of tea(strong, milk and sugar) to start our day, unfortunately hotel had tea that had cardamom mixed. No matter what we said, they couldnt make the tea to our liking. When we complained about cardamom we were given tea prepared from tea dips(and for a person who likes strong dhaba tea, this was awful). Food: Food menu was limited. Food was tasty for having it once or twice. But if you are staying longer, you are going to struggle. There is no Zomato, no restaurant nearby from where you can order food. Vegetarians like us had bloated stomachs with every meal consisting of Dal Makhani/Dal Fry with Paneer item because there was not much to choose from. Dum Aloo appeared like tomato gravy mixed with a few aloo leftover from aloo ka jhol...Mix veg was not even tried as I suspected they will mix all leftover veggies and give us(Leftover dal makhani was once given to us). Breakfast was pretty fixed menu...if you are a vegetarian you can either have aloo puri or a parantha....nothing else was available. Last day buffet spread offered Dailya which was a break from Alo parantha for us. But buffet also happens when hotel is full. First two days we were asked to order Ala cart from menu. There is nothing much to do in Chail. Hotels location being on the road, there is not much walking also that one can do. Visit to Chail palace was refreshing(although it burnt a Rs 800 hole in the form of entry ticket for four), I still feel this was the high point of our trip. Visit to Sadhupul was equally exciting as seeing water flow in a small river is an experience for city dwellers. We got so bored that we decided leave in 3 nights instead of 4 nights that we had booked for. On top of all the boredom the hotel was being renovated and there was constant thumping on the floor above. There was water on the floors and stairs at times which was something we were concerned with. All in all, a louzy stay and I would rate 1 star because of food, tea and toilets...

We stayed in family room for 1 night. Overall experience was good with some pros and cons Pros Location was on road and easily accessible and drivable. In hotel parking, though it is limited. Room is very spacious. Staff is well behaved and responsive. Rooms are clean and bathroom is modern with all day hot water availability. Views are amazing. Cons Though Room was clean but there were flies in the room and dinning area. You can't control them even after using the catcher. Food was not upto the mark. Breakfast spread was very limited only 3-4 items provided and quality vise also it was not appreciable. They need to improve heavily on food. Note: As they have mix of old rooms and newly renovated rooms, so try to book newly renovated rooms only and avoid booking online.